Bupa Willoughby
71-75 Sydney Street, Willoughby NSW 2068
★★★★★
Overall Star Rating · October 2026 government data
Run by Bupa Aged Care Australia Pty Ltd Private for Profit Medium home 85 places Metropolitan
Star Ratings breakdown
| Category | This home | Willoughby average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 4 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 2 | 2 | 3.1 |
| Quality Measures | ★★★★★ 2 | 2.5 | 3.2 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 2 | 2 |
| August 2026 | 3 | 4 | 5 | 1 | 3 |
| May 2026 | 4 | 4 | 5 | 1 | 4 |
| February 2026 | 4 | 4 | 5 | 2 | 5 |
| October 2025 | 4 | 4 | 4 | 2 | 5 |
| August 2025 | 4 | 4 | 4 | 2 | 4 |
Staffing
Residents received an average of 216 minutes of care per day (target 217), including 44 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 216 | 217 |
| Registered nurse minutes | 44 | 44 |
Compliance
Notice of Non-Compliance (NCN) applied 18 Jan 2021, ends 1 Nov 2022.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 25% |
| Unplanned weight loss | 13% |
| Falls | 41% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 37% |
| Antipsychotic use | 5% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 12% | 59% | 29% | 0% |
| Safety | 88% | 12% | 0% | 0% |
| Operation | 71% | 29% | 0% | 0% |
| Care Need | 71% | 29% | 0% | 0% |
| Competent | 24% | 76% | 0% | 0% |
| Independent | 94% | 0% | 6% | 0% |
| Explain | 71% | 29% | 0% | 0% |
| Respect | 94% | 6% | 0% | 0% |
| Follow Up | 71% | 29% | 0% | 0% |
| Caring | 76% | 24% | 0% | 0% |
| Voice | 94% | 6% | 0% | 0% |
| Home | 88% | 12% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 223/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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