Churches of Christ Gracehaven Aged Care Service
71 Dr Mays Road, Bundaberg QLD 4670
★★★★★
Overall Star Rating · October 2026 government data
Run by Churches of Christ in Queensland Not for Profit Large home 115 places Regional centres
Star Ratings breakdown
| Category | This home | Bundaberg average | QLD average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3 | 3.7 |
| Residents' Experience | ★★★★★ 4 | 3.7 | 3.6 |
| Compliance | ★★★★★ 5 | 4.7 | 4.7 |
| Staffing | ★★★★★ 1 | 1 | 3.2 |
| Quality Measures | ★★★★★ 3 | 2.3 | 2.9 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 4 | 5 | 1 | 3 |
| August 2026 | 3 | 4 | 5 | 1 | 3 |
| May 2026 | 4 | 4 | 5 | 2 | 3 |
| February 2026 | 4 | 4 | 5 | 2 | 3 |
| October 2025 | 4 | 4 | 5 | 3 | 4 |
| August 2025 | 4 | 4 | 5 | 3 | 4 |
Staffing
Residents received an average of 203 minutes of care per day (target 210), including 40 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 203 | 210 |
| Registered nurse minutes | 40 | 43 |
Compliance
Notice of Non-Compliance (NCN) applied 19 Nov 2018, ends 3 Apr 2019.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 11% |
| Unplanned weight loss | 5% |
| Falls | 34% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 35% |
| Antipsychotic use | 14% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 26% | 43% | 30% | 0% |
| Safety | 83% | 17% | 0% | 0% |
| Operation | 26% | 52% | 22% | 0% |
| Care Need | 74% | 22% | 4% | 0% |
| Competent | 52% | 39% | 9% | 0% |
| Independent | 74% | 26% | 0% | 0% |
| Explain | 65% | 13% | 22% | 0% |
| Respect | 65% | 35% | 0% | 0% |
| Follow Up | 57% | 39% | 4% | 0% |
| Caring | 70% | 30% | 0% | 0% |
| Voice | 87% | 0% | 13% | 0% |
| Home | 78% | 13% | 9% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 1/5Quality Measures: 3/5 Care minutes: 213/day
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 1/5Quality Measures: 2/5 Care minutes: 208/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 4/5 Care minutes: 223/day
-
★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 203/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 1/5Quality Measures: 2/5 Care minutes: 212/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 213/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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