Crowley Retirement Village
Ballina NSW 2478
★★★★★
Overall Star Rating · October 2026 government data
Run by The Trustees of the Roman Catholic Church for the Diocese of Lismore Not for Profit Medium home Large rural towns
Homes marked ◌ are placed at the suburb centre because their exact address isn't in the latest government service list.
Star Ratings breakdown
| Category | This home | Ballina average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3.6 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 3.8 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 1 | 2.2 | 3.1 |
| Quality Measures | ★★★★★ 3 | 2.8 | 3.2 |
Rating over time
Another home in Ballina has the same name, so we can't reliably match this home across releases and don't show a trend.
Staffing
Residents received an average of 196 minutes of care per day (target 198), including 37 minutes from registered nurses (target 41).
| Actual | Target | |
|---|---|---|
| Total care minutes | 196 | 198 |
| Registered nurse minutes | 37 | 41 |
Compliance
No compliance details in this release.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 3% |
| Unplanned weight loss | 12% |
| Falls | 45% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 29% |
| Antipsychotic use | 3% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 36% | 36% | 21% | 7% |
| Safety | 86% | 14% | 0% | 0% |
| Operation | 64% | 21% | 14% | 0% |
| Care Need | 79% | 21% | 0% | 0% |
| Competent | 50% | 50% | 0% | 0% |
| Independent | 71% | 21% | 7% | 0% |
| Explain | 71% | 7% | 21% | 0% |
| Respect | 71% | 29% | 0% | 0% |
| Follow Up | 50% | 43% | 7% | 0% |
| Caring | 71% | 29% | 0% | 0% |
| Voice | 93% | 0% | 7% | 0% |
| Home | 93% | 0% | 7% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 1/5Quality Measures: 3/5 Care minutes: 196/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 216/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 2/5 Care minutes: 216/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 226/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
Map location is approximate (centre of Ballina).
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Official services for anyone considering Crowley Retirement Village or any aged care home.
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