Estia Health Epping - The Poplars
64-66 Norfolk Road, Epping NSW 2121
★★★★★
Overall Star Rating · October 2026 government data
Run by ESTIA INVESTMENTS PTY. LTD. Private for Profit Large home 106 places Metropolitan
Star Ratings breakdown
| Category | This home | Epping average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 3.5 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 3.5 | 3.8 |
| Compliance | ★★★★★ 5 | 4.5 | 4.8 |
| Staffing | ★★★★★ 3 | 3 | 3.1 |
| Quality Measures | ★★★★★ 1 | 2.5 | 3.2 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 3 | 1 |
| August 2026 | 4 | 4 | 5 | 3 | 3 |
| May 2026 | 4 | 4 | 5 | 3 | 3 |
| February 2026 | 4 | 4 | 5 | 3 | 5 |
| October 2025 | 4 | 4 | 4 | 3 | 3 |
| August 2025 | 4 | 4 | 4 | 3 | 4 |
Staffing
Residents received an average of 236 minutes of care per day (target 232), including 47 minutes from registered nurses (target 46).
| Actual | Target | |
|---|---|---|
| Total care minutes | 236 | 232 |
| Registered nurse minutes | 47 | 46 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 24 Oct 2022, ends 9 Dec 2022.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 27% |
| Unplanned weight loss | 9% |
| Falls | 35% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 34% |
| Antipsychotic use | 9% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 35% | 45% | 20% | 0% |
| Safety | 85% | 10% | 5% | 0% |
| Operation | 50% | 40% | 10% | 0% |
| Care Need | 75% | 25% | 0% | 0% |
| Competent | 65% | 30% | 5% | 0% |
| Independent | 90% | 10% | 0% | 0% |
| Explain | 55% | 45% | 0% | 0% |
| Respect | 70% | 30% | 0% | 0% |
| Follow Up | 65% | 35% | 0% | 0% |
| Caring | 70% | 30% | 0% | 0% |
| Voice | 100% | 0% | 0% | 0% |
| Home | 80% | 15% | 0% | 5% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 226/day
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★★★★★Residents' Experience: 5/5Compliance: 5/5Staffing: 3/5Quality Measures: 1/5 Care minutes: 212/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 5/5 Care minutes: 226/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 225/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 233/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 237/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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