Estia Health Hervey Bay
6-8 Medical Place, Urraween QLD 4655
★★★★★
Overall Star Rating · October 2026 government data
Run by ESTIA INVESTMENTS PTY. LTD. Private for Profit Large home 145 places Regional centres
Star Ratings breakdown
| Category | This home | Urraween average | QLD average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.7 |
| Residents' Experience | ★★★★★ 3 | 3.7 | 3.6 |
| Compliance | ★★★★★ 5 | 4.7 | 4.7 |
| Staffing | ★★★★★ 3 | 3 | 3.2 |
| Quality Measures | ★★★★★ 3 | 3 | 2.9 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 3 | 3 |
| August 2026 | 3 | 3 | 5 | 3 | 2 |
| May 2026 | 3 | 3 | 5 | 1 | 3 |
| February 2026 | 3 | 3 | 5 | 2 | 3 |
| October 2025 | 3 | 3 | 4 | 3 | 3 |
| August 2025 | 3 | 3 | 4 | 3 | 2 |
Staffing
Residents received an average of 224 minutes of care per day (target 215), including 45 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 224 | 215 |
| Registered nurse minutes | 45 | 44 |
Compliance
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 12% |
| Unplanned weight loss | 9% |
| Falls | 44% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 31% |
| Antipsychotic use | 11% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 7% | 57% | 29% | 7% |
| Safety | 89% | 11% | 0% | 0% |
| Operation | 21% | 68% | 7% | 4% |
| Care Need | 75% | 21% | 4% | 0% |
| Competent | 39% | 39% | 21% | 0% |
| Independent | 57% | 32% | 11% | 0% |
| Explain | 50% | 29% | 21% | 0% |
| Respect | 64% | 29% | 7% | 0% |
| Follow Up | 54% | 29% | 18% | 0% |
| Caring | 71% | 25% | 4% | 0% |
| Voice | 79% | 18% | 4% | 0% |
| Home | 50% | 36% | 11% | 4% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 195/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 223/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 4/5Quality Measures: 3/5 Care minutes: 213/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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