Estia Health Victoria Heights
41-45 Victoria Street, Ironbark VIC 3550
★★★★★
Overall Star Rating · October 2026 government data
Run by ESTIA INVESTMENTS PTY. LTD. Private for Profit Medium home 70 places Regional centres
Star Ratings breakdown
| Category | This home | Ironbark average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.6 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 2 | 2 | 3.3 |
| Quality Measures | ★★★★★ 3 | 3 | 3 |
This is the only home in Ironbark, so the suburb average is this home's own rating.
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 3 | 5 | 2 | 3 |
| August 2026 | 3 | 3 | 5 | 2 | 3 |
| May 2026 | 3 | 3 | 5 | 1 | 3 |
| February 2026 | 3 | 3 | 5 | 2 | 3 |
| October 2025 | 3 | 3 | 4 | 2 | 4 |
| August 2025 | 3 | 3 | 4 | 2 | 4 |
Staffing
Residents received an average of 231 minutes of care per day (target 224), including 44 minutes from registered nurses (target 45).
| Actual | Target | |
|---|---|---|
| Total care minutes | 231 | 224 |
| Registered nurse minutes | 44 | 45 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 22 Dec 2022, ends 31 Jan 2023.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 17% |
| Unplanned weight loss | 7% |
| Falls | 24% |
| Falls causing major injury | 0% |
| Polypharmacy (9+ medicines) | 31% |
| Antipsychotic use | 26% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 29% | 50% | 21% | 0% |
| Safety | 71% | 29% | 0% | 0% |
| Operation | 57% | 36% | 7% | 0% |
| Care Need | 64% | 36% | 0% | 0% |
| Competent | 36% | 50% | 14% | 0% |
| Independent | 50% | 43% | 7% | 0% |
| Explain | 36% | 29% | 21% | 14% |
| Respect | 71% | 21% | 7% | 0% |
| Follow Up | 29% | 36% | 36% | 0% |
| Caring | 64% | 36% | 0% | 0% |
| Voice | 14% | 57% | 21% | 7% |
| Home | 57% | 36% | 7% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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Residents' Experience: 4/5Compliance: 4/5Staffing: —/5Quality Measures: 3/5
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 1/5 Care minutes: 343/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 209/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 213/day
-
★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 216/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 4/5Quality Measures: 2/5 Care minutes: 212/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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