Harbourside Residential Care
89 Shoal Bay Road, Shoal Bay NSW 2315
★★★★★
Overall Star Rating · October 2026 government data
Run by Port Stephens Veterans and Citizens Aged Care Ltd Not for Profit Large home 151 places Medium rural towns
Star Ratings breakdown
| Category | This home | Shoal Bay average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 4 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 4 | 4 | 3.1 |
| Quality Measures | ★★★★★ 1 | 1 | 3.2 |
This is the only home in Shoal Bay, so the suburb average is this home's own rating.
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 4 | 1 |
| August 2026 | 4 | 4 | 5 | 4 | 3 |
| May 2026 | 4 | 4 | 4 | 3 | 3 |
| February 2026 | 4 | 4 | 4 | 3 | 3 |
| October 2025 | 4 | 4 | 4 | 3 | 3 |
| August 2025 | 4 | 4 | 4 | 3 | 5 |
Staffing
Residents received an average of 247 minutes of care per day (target 227), including 49 minutes from registered nurses (target 45).
| Actual | Target | |
|---|---|---|
| Total care minutes | 247 | 227 |
| Registered nurse minutes | 49 | 45 |
Compliance
Notice of Non-Compliance (NCN) applied 22 Dec 2022, ends 15 Jun 2023.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 23% |
| Unplanned weight loss | 6% |
| Falls | 36% |
| Falls causing major injury | 3% |
| Polypharmacy (9+ medicines) | 42% |
| Antipsychotic use | 8% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 44% | 52% | 4% | 0% |
| Safety | 96% | 4% | 0% | 0% |
| Operation | 40% | 60% | 0% | 0% |
| Care Need | 76% | 24% | 0% | 0% |
| Competent | 40% | 60% | 0% | 0% |
| Independent | 80% | 20% | 0% | 0% |
| Explain | 56% | 36% | 8% | 0% |
| Respect | 80% | 20% | 0% | 0% |
| Follow Up | 68% | 28% | 4% | 0% |
| Caring | 88% | 12% | 0% | 0% |
| Voice | 88% | 12% | 0% | 0% |
| Home | 96% | 4% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 2/5 Care minutes: 232/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 219/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 1/5Quality Measures: 3/5 Care minutes: 228/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 215/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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