Hawkesbury Living Pty Limited
116 March Street, Richmond NSW 2753
★★★★★
Overall Star Rating · October 2026 government data
Run by Hawkesbury Living Pty Limited Not for Profit Large home 141 places Metropolitan
Star Ratings breakdown
| Category | This home | Richmond average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 3.5 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 3.5 | 3.8 |
| Compliance | ★★★★★ 4 | 4.5 | 4.8 |
| Staffing | ★★★★★ 3 | 2.5 | 3.1 |
| Quality Measures | ★★★★★ 3 | 3 | 3.2 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 4 | 3 | 3 |
| August 2026 | 4 | 4 | 4 | 2 | 5 |
| May 2026 | 3 | 3 | 4 | 3 | 4 |
| February 2026 | 3 | 3 | 4 | 3 | 3 |
| October 2025 | 3 | 3 | 4 | 3 | 3 |
| August 2025 | 4 | 3 | 4 | 4 | 4 |
Staffing
Residents received an average of 219 minutes of care per day (target 217), including 46 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 219 | 217 |
| Registered nurse minutes | 46 | 44 |
Compliance
Notice of Requirement to Agree applied 16 Oct 2023, ends 3 May 2024.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 18% |
| Unplanned weight loss | 3% |
| Falls | 32% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 28% |
| Antipsychotic use | 1% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 29% | 29% | 33% | 8% |
| Safety | 67% | 21% | 4% | 8% |
| Operation | 54% | 25% | 12% | 8% |
| Care Need | 75% | 8% | 12% | 4% |
| Competent | 62% | 29% | 8% | 0% |
| Independent | 88% | 12% | 0% | 0% |
| Explain | 62% | 25% | 4% | 8% |
| Respect | 71% | 25% | 0% | 4% |
| Follow Up | 50% | 33% | 12% | 4% |
| Caring | 67% | 25% | 8% | 0% |
| Voice | 71% | 29% | 0% | 0% |
| Home | 67% | 25% | 4% | 4% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 203/day
-
★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 219/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 4/5Quality Measures: 5/5 Care minutes: 193/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 4/5Quality Measures: 5/5 Care minutes: 226/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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