Heathcote Health Low Care Service
39 Hospital Street, Heathcote VIC 3523
★★★★★
Overall Star Rating · October 2026 government data
Run by Heathcote Health Government Small home 30 places Small rural towns
Star Ratings breakdown
| Category | This home | Heathcote average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 5 | 5 | 3.8 |
| Residents' Experience | ★★★★★ 5 | 5 | 3.6 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 5 | 5 | 3.3 |
| Quality Measures | ★★★★★ 4 | 4.5 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 5 | 5 | 5 | 5 | 4 |
| August 2026 | 5 | 5 | 5 | 5 | 3 |
| May 2026 | 5 | 5 | 5 | 5 | 4 |
| February 2026 | 4 | 4 | 5 | 4 | 5 |
| October 2025 | 5 | 4 | 5 | 5 | 4 |
| August 2025 | 4 | 4 | 5 | 4 | 3 |
Staffing
Residents received an average of 234 minutes of care per day (target 214), including 100 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 234 | 214 |
| Registered nurse minutes | 100 | 44 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 24 Dec 2020, ends 27 Apr 2021.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 0% |
| Unplanned weight loss | 4% |
| Falls | 30% |
| Falls causing major injury | 0% |
| Polypharmacy (9+ medicines) | 46% |
| Antipsychotic use | 10% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 50% | 25% | 25% | 0% |
| Safety | 92% | 8% | 0% | 0% |
| Operation | 92% | 8% | 0% | 0% |
| Care Need | 100% | 0% | 0% | 0% |
| Competent | 83% | 0% | 17% | 0% |
| Independent | 92% | 0% | 0% | 8% |
| Explain | 75% | 8% | 17% | 0% |
| Respect | 92% | 0% | 8% | 0% |
| Follow Up | 75% | 17% | 8% | 0% |
| Caring | 83% | 8% | 8% | 0% |
| Voice | 100% | 0% | 0% | 0% |
| Home | 100% | 0% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 5/5Compliance: 5/5Staffing: 5/5Quality Measures: 5/5 Care minutes: 287/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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