Marco Polo Woonona Care Services
11 Watergum Way, Woonona NSW 2517
★★★★★
Overall Star Rating · October 2026 government data
Run by Illawarra Retirement Trust Not for Profit Large home 168 places Metropolitan
Star Ratings breakdown
| Category | This home | Woonona average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.9 |
| Residents' Experience | ★★★★★ 3 | 3.7 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 3 | 3 | 3.1 |
| Quality Measures | ★★★★★ 3 | 2.7 | 3.2 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 3 | 3 |
| August 2026 | 4 | 3 | 5 | 3 | 3 |
| May 2026 | 4 | 3 | 4 | 5 | 3 |
| February 2026 | 3 | 3 | 4 | 3 | 3 |
| October 2025 | 3 | 3 | 4 | 3 | 4 |
| August 2025 | 3 | 3 | 4 | 2 | 4 |
Staffing
Residents received an average of 237 minutes of care per day (target 223), including 46 minutes from registered nurses (target 45).
| Actual | Target | |
|---|---|---|
| Total care minutes | 237 | 223 |
| Registered nurse minutes | 46 | 45 |
Compliance
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 9% |
| Unplanned weight loss | 6% |
| Falls | 32% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 45% |
| Antipsychotic use | 10% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 27% | 18% | 15% | 39% |
| Safety | 79% | 9% | 9% | 3% |
| Operation | 42% | 30% | 6% | 21% |
| Care Need | 79% | 3% | 9% | 9% |
| Competent | 55% | 18% | 24% | 3% |
| Independent | 70% | 0% | 6% | 24% |
| Explain | 64% | 12% | 15% | 9% |
| Respect | 64% | 27% | 9% | 0% |
| Follow Up | 58% | 15% | 9% | 18% |
| Caring | 73% | 24% | 3% | 0% |
| Voice | 79% | 6% | 0% | 15% |
| Home | 79% | 3% | 6% | 12% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 225/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 2/5 Care minutes: 218/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 4/5Quality Measures: 2/5 Care minutes: 239/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 3/5 Care minutes: 236/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 1/5 Care minutes: 239/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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