Mercy Place Dandenong
82 Mccrae Street, Dandenong VIC 3175
★★★★★
Overall Star Rating · October 2026 government data
Run by Mercy Aged and Community Care Ltd Not for Profit Large home 120 places Metropolitan
Star Ratings breakdown
| Category | This home | Dandenong average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 3.8 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3.8 | 3.6 |
| Compliance | ★★★★★ 5 | 4.8 | 4.8 |
| Staffing | ★★★★★ 4 | 2.8 | 3.3 |
| Quality Measures | ★★★★★ 3 | 2.5 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 4 | 3 |
| August 2026 | 3 | 3 | 5 | 2 | 3 |
| May 2026 | 4 | 3 | 5 | 3 | 3 |
| February 2026 | 4 | 3 | 5 | 3 | 3 |
| October 2025 | 4 | 3 | 5 | 3 | 4 |
| August 2025 | 3 | 3 | 4 | 2 | 4 |
Staffing
Residents received an average of 220 minutes of care per day (target 217), including 49 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 220 | 217 |
| Registered nurse minutes | 49 | 44 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 21 Sep 2022, ends 6 Oct 2022.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 9% |
| Unplanned weight loss | 9% |
| Falls | 30% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 39% |
| Antipsychotic use | 11% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 4% | 43% | 43% | 9% |
| Safety | 52% | 43% | 4% | 0% |
| Operation | 26% | 48% | 17% | 9% |
| Care Need | 35% | 39% | 17% | 9% |
| Competent | 13% | 57% | 30% | 0% |
| Independent | 61% | 17% | 13% | 9% |
| Explain | 22% | 39% | 30% | 9% |
| Respect | 52% | 35% | 9% | 4% |
| Follow Up | 22% | 57% | 13% | 9% |
| Caring | 43% | 39% | 13% | 4% |
| Voice | 39% | 39% | 13% | 9% |
| Home | 52% | 26% | 9% | 13% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 1/5 Care minutes: 278/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 228/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 207/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 214/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 1/5Quality Measures: 3/5 Care minutes: 216/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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