Mercy Place Mentone
101 103 Collins Street, Mentone VIC 3194
★★★★★
Overall Star Rating · October 2026 government data
Run by Mercy Aged and Community Care Ltd Not for Profit Large home 128 places Metropolitan
Star Ratings breakdown
| Category | This home | Mentone average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3 | 3.8 |
| Residents' Experience | ★★★★★ 4 | 3 | 3.6 |
| Compliance | ★★★★★ 4 | 4.5 | 4.8 |
| Staffing | ★★★★★ 3 | 3 | 3.3 |
| Quality Measures | ★★★★★ 2 | 2.5 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 4 | 4 | 3 | 2 |
| August 2026 | 3 | 4 | 4 | 2 | 3 |
| May 2026 | 4 | 4 | 4 | 3 | 3 |
| February 2026 | 4 | 4 | 4 | 3 | 3 |
| October 2025 | — | — | — | — | — |
| August 2025 | — | — | — | — | — |
Staffing
Residents received an average of 219 minutes of care per day (target 214), including 46 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 219 | 214 |
| Registered nurse minutes | 46 | 43 |
Compliance
No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 2% |
| Restrictive practices | 11% |
| Unplanned weight loss | 11% |
| Falls | 30% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 40% |
| Antipsychotic use | 10% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 39% | 43% | 17% | 0% |
| Safety | 83% | 13% | 4% | 0% |
| Operation | 87% | 9% | 0% | 4% |
| Care Need | 87% | 9% | 4% | 0% |
| Competent | 74% | 17% | 9% | 0% |
| Independent | 74% | 9% | 17% | 0% |
| Explain | 70% | 26% | 4% | 0% |
| Respect | 78% | 22% | 0% | 0% |
| Follow Up | 70% | 17% | 13% | 0% |
| Caring | 74% | 22% | 4% | 0% |
| Voice | 87% | 9% | 0% | 4% |
| Home | 74% | 22% | 4% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 2/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 214/day
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 197/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 221/day
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 193/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 211/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 1/5 Care minutes: 273/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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