Mercy Place Parkville
1 William Street, Parkville VIC 3052
★★★★★
Overall Star Rating · October 2026 government data
Run by Mercy Aged and Community Care Ltd Not for Profit Large home 140 places Metropolitan
Star Ratings breakdown
| Category | This home | Parkville average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.6 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 4 | 3.5 | 3.3 |
| Quality Measures | ★★★★★ 3 | 4 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 4 | 3 |
| August 2026 | 3 | 3 | 5 | 3 | 1 |
| May 2026 | 3 | 3 | 4 | 3 | 1 |
| February 2026 | 3 | 3 | 4 | 4 | 1 |
| October 2025 | 3 | 3 | 4 | 3 | 2 |
| August 2025 | 3 | 3 | 4 | 3 | 3 |
Staffing
Residents received an average of 221 minutes of care per day (target 219), including 49 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 221 | 219 |
| Registered nurse minutes | 49 | 44 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 14 Jun 2023, ends 27 Jun 2023.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 3% |
| Restrictive practices | 12% |
| Unplanned weight loss | 5% |
| Falls | 26% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 37% |
| Antipsychotic use | 7% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 15% | 44% | 30% | 11% |
| Safety | 70% | 22% | 7% | 0% |
| Operation | 33% | 52% | 15% | 0% |
| Care Need | 59% | 33% | 7% | 0% |
| Competent | 33% | 48% | 19% | 0% |
| Independent | 56% | 22% | 19% | 4% |
| Explain | 22% | 44% | 33% | 0% |
| Respect | 59% | 30% | 11% | 0% |
| Follow Up | 26% | 56% | 19% | 0% |
| Caring | 59% | 33% | 7% | 0% |
| Voice | 63% | 26% | 7% | 4% |
| Home | 56% | 26% | 19% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 196/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 229/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 221/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 4/5 Care minutes: 239/day
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 225/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 3/5 Care minutes: 243/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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