MercyCare Joondalup
21 Aldwych Way, Joondalup WA 6027
★★★★★
Overall Star Rating · October 2026 government data
Run by Mercy Human Services Limited Not for Profit Large home 102 places Metropolitan
Star Ratings breakdown
| Category | This home | Joondalup average | WA average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 3.5 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.3 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 4 | 3.5 | 3.3 |
| Quality Measures | ★★★★★ 3 | 2.5 | 3.1 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 4 | 3 |
| August 2026 | 4 | 3 | 5 | 4 | 3 |
| May 2026 | 4 | 3 | 5 | 5 | 3 |
| February 2026 | 4 | 3 | 5 | 3 | 3 |
| October 2025 | 4 | 4 | 5 | 3 | 3 |
| August 2025 | 4 | 4 | 5 | 3 | 3 |
Staffing
Residents received an average of 216 minutes of care per day (target 211), including 50 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 216 | 211 |
| Registered nurse minutes | 50 | 43 |
Compliance
No compliance details in this release.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 12% |
| Unplanned weight loss | 5% |
| Falls | 34% |
| Falls causing major injury | 3% |
| Polypharmacy (9+ medicines) | 41% |
| Antipsychotic use | 5% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 21% | 42% | 26% | 11% |
| Safety | 84% | 16% | 0% | 0% |
| Operation | 53% | 32% | 16% | 0% |
| Care Need | 63% | 32% | 5% | 0% |
| Competent | 26% | 68% | 5% | 0% |
| Independent | 16% | 53% | 26% | 5% |
| Explain | 11% | 37% | 42% | 11% |
| Respect | 63% | 32% | 5% | 0% |
| Follow Up | 11% | 58% | 32% | 0% |
| Caring | 53% | 42% | 5% | 0% |
| Voice | 68% | 26% | 5% | 0% |
| Home | 37% | 58% | 5% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 2/5 Care minutes: 225/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 5/5 Care minutes: 240/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 223/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 209/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 3/5 Care minutes: 229/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 2/5 Care minutes: 252/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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