Millhaven Lodge
54-64 Princes Highway, Pakenham VIC 3810
★★★★★
Overall Star Rating · October 2026 government data
Run by PAKENHAM & DISTRICT HOSPITAL INCORPORATED Not for Profit Medium home 119 places Metropolitan
Star Ratings breakdown
| Category | This home | Pakenham average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.8 |
| Residents' Experience | ★★★★★ 4 | 4 | 3.6 |
| Compliance | ★★★★★ 4 | 4.7 | 4.8 |
| Staffing | ★★★★★ 4 | 3.3 | 3.3 |
| Quality Measures | ★★★★★ 2 | 3.7 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 4 | 4 | 2 |
| August 2026 | 4 | 3 | 4 | 5 | 3 |
| May 2026 | 4 | 3 | 4 | 5 | 3 |
| February 2026 | 3 | 3 | 4 | 3 | 3 |
| October 2025 | 4 | 4 | 4 | 3 | 3 |
| August 2025 | 4 | 4 | 4 | 3 | 4 |
Staffing
Residents received an average of 218 minutes of care per day (target 209), including 47 minutes from registered nurses (target 42).
| Actual | Target | |
|---|---|---|
| Total care minutes | 218 | 209 |
| Registered nurse minutes | 47 | 42 |
Compliance
Notice to Remedy (NTR) applied 6 Jul 2023, ends 15 Feb 2024.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 43% |
| Unplanned weight loss | 5% |
| Falls | 40% |
| Falls causing major injury | 4% |
| Polypharmacy (9+ medicines) | 35% |
| Antipsychotic use | 6% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 26% | 42% | 26% | 5% |
| Safety | 89% | 11% | 0% | 0% |
| Operation | 63% | 26% | 11% | 0% |
| Care Need | 79% | 16% | 5% | 0% |
| Competent | 42% | 47% | 11% | 0% |
| Independent | 63% | 5% | 16% | 16% |
| Explain | 63% | 11% | 26% | 0% |
| Respect | 74% | 26% | 0% | 0% |
| Follow Up | 63% | 21% | 16% | 0% |
| Caring | 58% | 37% | 5% | 0% |
| Voice | 95% | 5% | 0% | 0% |
| Home | 68% | 11% | 16% | 5% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 212/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 212/day
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 216/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 4/5Quality Measures: 3/5 Care minutes: 211/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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