Palm Lake Aged Care Deception Bay
42-46 Bay Avenue, Deception Bay QLD 4508
★★★★★
Overall Star Rating · October 2026 government data
Run by Palm Lake Care Operations Pty Ltd Private for Profit Medium home 80 places Metropolitan
Star Ratings breakdown
| Category | This home | Deception Bay average | QLD average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3.5 | 3.7 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.6 |
| Compliance | ★★★★★ 4 | 4 | 4.7 |
| Staffing | ★★★★★ 4 | 4 | 3.2 |
| Quality Measures | ★★★★★ 1 | 2 | 2.9 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 3 | 4 | 4 | 1 |
| August 2026 | 3 | 3 | 3 | 5 | 2 |
| May 2026 | 3 | 3 | 3 | 5 | 2 |
| February 2026 | 3 | 3 | 3 | 5 | 2 |
| October 2025 | 1 | 3 | 1 | 5 | 3 |
| August 2025 | 1 | 3 | 1 | 4 | 1 |
Staffing
Residents received an average of 222 minutes of care per day (target 213), including 54 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 222 | 213 |
| Registered nurse minutes | 54 | 43 |
Compliance
Notice of Requirement to Agree applied 10 Apr 2025, ends 10 Oct 2025.
Regulatory decision became non-current within the past 3 years, and no Quality Standards grades recorded.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 30% |
| Unplanned weight loss | 12% |
| Falls | 33% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 52% |
| Antipsychotic use | 12% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 27% | 13% | 53% | 7% |
| Safety | 73% | 27% | 0% | 0% |
| Operation | 40% | 33% | 27% | 0% |
| Care Need | 40% | 47% | 13% | 0% |
| Competent | 53% | 33% | 13% | 0% |
| Independent | 60% | 13% | 20% | 7% |
| Explain | 40% | 33% | 27% | 0% |
| Respect | 53% | 33% | 13% | 0% |
| Follow Up | 27% | 33% | 40% | 0% |
| Caring | 60% | 33% | 7% | 0% |
| Voice | 73% | 20% | 7% | 0% |
| Home | 67% | 20% | 13% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 4/5Quality Measures: 3/5 Care minutes: 215/day
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Residents' Experience: —/5Compliance: —/5Staffing: —/5Quality Measures: —/5
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 206/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 5/5Quality Measures: 5/5 Care minutes: 233/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 4/5Quality Measures: 2/5 Care minutes: 216/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 1/5 Care minutes: 219/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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