Palm Lake Care Toowoomba
149 Hogg Street, Cranley QLD 4350
★★★★★
Overall Star Rating · October 2026 government data
Run by Palm Lake Care Operations Pty Ltd Private for Profit Medium home 148 places Regional centres
Star Ratings breakdown
| Category | This home | Cranley average | QLD average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3 | 3.7 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.6 |
| Compliance | ★★★★★ 3 | 3 | 4.7 |
| Staffing | ★★★★★ 5 | 5 | 3.2 |
| Quality Measures | ★★★★★ 3 | 3 | 2.9 |
This is the only home in Cranley, so the suburb average is this home's own rating.
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 3 | 3 | 5 | 3 |
| August 2026 | 3 | 3 | 3 | 5 | 3 |
| May 2026 | 3 | 3 | 3 | 5 | 3 |
| February 2026 | 1 | 3 | 1 | 5 | 2 |
| October 2025 | 1 | 3 | 1 | 4 | 3 |
| August 2025 | 1 | 3 | 1 | 4 | 4 |
Staffing
Residents received an average of 243 minutes of care per day (target 209), including 68 minutes from registered nurses (target 42).
| Actual | Target | |
|---|---|---|
| Total care minutes | 243 | 209 |
| Registered nurse minutes | 68 | 42 |
Compliance
Notice of Requirement to Agree applied 9 Jul 2025, ends 9 Jan 2026.
Regulatory decision became non-current within the past year, and no Quality Standards grades recorded.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 7% |
| Unplanned weight loss | 8% |
| Falls | 37% |
| Falls causing major injury | 0% |
| Polypharmacy (9+ medicines) | 41% |
| Antipsychotic use | 7% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 29% | 29% | 29% | 12% |
| Safety | 62% | 25% | 8% | 4% |
| Operation | 33% | 42% | 12% | 12% |
| Care Need | 54% | 33% | 12% | 0% |
| Competent | 42% | 38% | 17% | 4% |
| Independent | 67% | 17% | 12% | 4% |
| Explain | 29% | 38% | 25% | 8% |
| Respect | 42% | 50% | 8% | 0% |
| Follow Up | 21% | 25% | 42% | 12% |
| Caring | 50% | 38% | 12% | 0% |
| Voice | 58% | 17% | 25% | 0% |
| Home | 58% | 25% | 12% | 4% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
-
★★★★★Residents' Experience: 5/5Compliance: 5/5Staffing: 4/5Quality Measures: 3/5 Care minutes: 222/day
-
★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 1/5 Care minutes: 215/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 2/5Quality Measures: 1/5 Care minutes: 220/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 201/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 219/day
-
★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 198/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
Check, apply or raise a concern
Official services for anyone considering Palm Lake Care Toowoomba or any aged care home.
Links open in a new tab. See all official aged care resources
Prefer to just ask? Describe your situation in your own words
No jargon, no forms full of terms you don't know. Describe the situation like you'd tell a friend. We'll ask a couple of quick questions if something's missing, then compare homes for you using official government data.
- A shortlist with a personal Match Score and why
- What it might cost: lump sum, daily or a mix
- What we couldn't confirm, and the questions to ask
- Understood: area, room, care needs, budget
- Compared homes nearby on government Star Ratings
- Calculated costs with current government rates
- Listed what to check with each home