Queen Elizabeth Centre (Steele Haughton Unit)
102 Ascot Street, South, Ballarat VIC 3350
★★★★★
Overall Star Rating · October 2026 government data
Run by Grampians Health Government Small home 20 places Regional centres
Star Ratings breakdown
| Category | This home | Ballarat average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.8 |
| Residents' Experience | ★★★★★ 4 | 3.5 | 3.6 |
| Compliance | ★★★★★ 5 | 4.8 | 4.8 |
| Staffing | ★★★★★ 5 | 4 | 3.3 |
| Quality Measures | ★★★★★ 3 | 2.7 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 5 | 3 |
| August 2026 | 4 | 4 | 5 | 5 | 3 |
| May 2026 | 4 | 4 | 5 | 5 | 3 |
| February 2026 | 4 | 4 | 5 | 5 | 3 |
| October 2025 | 4 | 4 | 5 | 5 | 1 |
| August 2025 | 4 | 4 | 5 | 5 | 3 |
Staffing
Residents received an average of 265 minutes of care per day (target 183), including 148 minutes from registered nurses (target 38).
| Actual | Target | |
|---|---|---|
| Total care minutes | 265 | 183 |
| Registered nurse minutes | 148 | 38 |
Compliance
No compliance details in this release.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 89% |
| Unplanned weight loss | 0% |
| Falls | 60% |
| Falls causing major injury | 0% |
| Polypharmacy (9+ medicines) | 78% |
| Antipsychotic use | 0% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 25% | 58% | 17% | 0% |
| Safety | 50% | 42% | 8% | 0% |
| Operation | 33% | 67% | 0% | 0% |
| Care Need | 67% | 33% | 0% | 0% |
| Competent | 25% | 75% | 0% | 0% |
| Independent | 33% | 50% | 17% | 0% |
| Explain | 33% | 42% | 25% | 0% |
| Respect | 75% | 25% | 0% | 0% |
| Follow Up | 50% | 50% | 0% | 0% |
| Caring | 58% | 42% | 0% | 0% |
| Voice | 50% | 50% | 0% | 0% |
| Home | 75% | 25% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 1/5 Care minutes: 205/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 5/5Quality Measures: 3/5 Care minutes: 221/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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