Southern Cross Care Reynolds Court Residential Aged Care
7 Bias Avenue, Bateau Bay NSW 2261
★★★★★
Overall Star Rating · October 2026 government data
Run by Southern Cross Care (NSW & ACT) Limited Not for Profit Medium home 80 places Metropolitan
Star Ratings breakdown
| Category | This home | Bateau Bay average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.9 |
| Residents' Experience | ★★★★★ 4 | 4 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 4 | 2.8 | 3.1 |
| Quality Measures | ★★★★★ 5 | 3.2 | 3.2 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 4 | 5 |
| August 2026 | 4 | 4 | 5 | 3 | 4 |
| May 2026 | 4 | 4 | 5 | 3 | 4 |
| February 2026 | 4 | 4 | 4 | 3 | 3 |
| October 2025 | 4 | 4 | 4 | 3 | 5 |
| August 2025 | 4 | 4 | 4 | 3 | 4 |
Staffing
Residents received an average of 209 minutes of care per day (target 204), including 49 minutes from registered nurses (target 42).
| Actual | Target | |
|---|---|---|
| Total care minutes | 209 | 204 |
| Registered nurse minutes | 49 | 42 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 8 Feb 2023, ends 6 Mar 2023.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 1% |
| Unplanned weight loss | 1% |
| Falls | 31% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 47% |
| Antipsychotic use | 7% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 33% | 33% | 13% | 20% |
| Safety | 87% | 13% | 0% | 0% |
| Operation | 73% | 20% | 7% | 0% |
| Care Need | 73% | 27% | 0% | 0% |
| Competent | 53% | 47% | 0% | 0% |
| Independent | 67% | 27% | 7% | 0% |
| Explain | 73% | 27% | 0% | 0% |
| Respect | 100% | 0% | 0% | 0% |
| Follow Up | 73% | 27% | 0% | 0% |
| Caring | 93% | 7% | 0% | 0% |
| Voice | 80% | 20% | 0% | 0% |
| Home | 93% | 7% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 213/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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