Southern Cross Care St Francis Residential Aged Care
122 Hyatts Road, Plumpton NSW 2761
★★★★★
Overall Star Rating · October 2026 government data
Run by Southern Cross Care (NSW & ACT) Limited Not for Profit Small home 50 places Metropolitan
Star Ratings breakdown
| Category | This home | Plumpton average | NSW average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.9 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.8 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 3 | 3 | 3.1 |
| Quality Measures | ★★★★★ 4 | 4 | 3.2 |
This is the only home in Plumpton, so the suburb average is this home's own rating.
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 3 | 5 | 3 | 4 |
| August 2026 | 4 | 3 | 5 | 3 | 4 |
| May 2026 | 4 | 3 | 5 | 3 | 5 |
| February 2026 | 4 | 3 | 5 | 3 | 5 |
| October 2025 | 4 | 3 | 5 | 3 | 3 |
| August 2025 | 4 | 3 | 5 | 3 | 3 |
Staffing
Residents received an average of 235 minutes of care per day (target 225), including 48 minutes from registered nurses (target 45).
| Actual | Target | |
|---|---|---|
| Total care minutes | 235 | 225 |
| Registered nurse minutes | 48 | 45 |
Compliance
Notice of Non-Compliance (NCN) applied 14 Aug 2018, ends 31 Oct 2018.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 9% |
| Unplanned weight loss | 0% |
| Falls | 28% |
| Falls causing major injury | 2% |
| Polypharmacy (9+ medicines) | 43% |
| Antipsychotic use | 2% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 15% | 31% | 38% | 15% |
| Safety | 38% | 46% | 15% | 0% |
| Operation | 31% | 54% | 15% | 0% |
| Care Need | 23% | 62% | 15% | 0% |
| Competent | 38% | 46% | 15% | 0% |
| Independent | 38% | 54% | 0% | 8% |
| Explain | 8% | 62% | 31% | 0% |
| Respect | 46% | 46% | 8% | 0% |
| Follow Up | 23% | 46% | 31% | 0% |
| Caring | 38% | 38% | 23% | 0% |
| Voice | 38% | 46% | 15% | 0% |
| Home | 8% | 62% | 31% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 203/day
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Residents' Experience: 3/5Compliance: 4/5Staffing: —/5Quality Measures: 1/5
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 2/5 Care minutes: 213/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 231/day
-
★★★★★Residents' Experience: 5/5Compliance: 4/5Staffing: 2/5Quality Measures: 3/5 Care minutes: 230/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 230/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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