The Views at Heidelberg
2-6 Lower Plenty Road, Heidelberg VIC 3084
★★★★★
Overall Star Rating · October 2026 government data
Run by Anglican Aged Care Services Group Not for Profit Large home 103 places Metropolitan
Star Ratings breakdown
| Category | This home | Heidelberg average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3 | 3.6 |
| Compliance | ★★★★★ 4 | 4 | 4.8 |
| Staffing | ★★★★★ 3 | 3 | 3.3 |
| Quality Measures | ★★★★★ 3 | 3 | 3 |
This is the only home in Heidelberg, so the suburb average is this home's own rating.
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 3 | 4 | 3 | 3 |
| August 2026 | 3 | 3 | 4 | 3 | 4 |
| May 2026 | 3 | 3 | 4 | 3 | 4 |
| February 2026 | 3 | 3 | 4 | 3 | 4 |
| October 2025 | 4 | 4 | 4 | 3 | 4 |
| August 2025 | 4 | 4 | 4 | 2 | 5 |
Staffing
Residents received an average of 214 minutes of care per day (target 208), including 47 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 214 | 208 |
| Registered nurse minutes | 47 | 43 |
Compliance
Notice to Remedy (NTR) applied 18 Jul 2023, ends 5 Feb 2024.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 12% |
| Unplanned weight loss | 6% |
| Falls | 29% |
| Falls causing major injury | 3% |
| Polypharmacy (9+ medicines) | 44% |
| Antipsychotic use | 4% |
What residents said
Residents' Experience survey, 2025. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 11% | 44% | 44% | 0% |
| Safety | 67% | 33% | 0% | 0% |
| Operation | 50% | 44% | 6% | 0% |
| Care Need | 50% | 44% | 6% | 0% |
| Competent | 17% | 67% | 17% | 0% |
| Independent | 61% | 28% | 6% | 6% |
| Explain | 33% | 50% | 17% | 0% |
| Respect | 56% | 44% | 0% | 0% |
| Follow Up | 17% | 72% | 11% | 0% |
| Caring | 67% | 33% | 0% | 0% |
| Voice | 94% | 6% | 0% | 0% |
| Home | 39% | 56% | 6% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 5/5 Care minutes: 229/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 220/day
-
★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 1/5 Care minutes: 209/day
-
★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 4/5Quality Measures: 1/5 Care minutes: 222/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 4/5Quality Measures: 4/5 Care minutes: 232/day
-
★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 2/5 Care minutes: 215/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
Check, apply or raise a concern
Official services for anyone considering The Views at Heidelberg or any aged care home.
Links open in a new tab. See all official aged care resources
Prefer to just ask? Describe your situation in your own words
No jargon, no forms full of terms you don't know. Describe the situation like you'd tell a friend. We'll ask a couple of quick questions if something's missing, then compare homes for you using official government data.
- A shortlist with a personal Match Score and why
- What it might cost: lump sum, daily or a mix
- What we couldn't confirm, and the questions to ask
- Understood: area, room, care needs, budget
- Compared homes nearby on government Star Ratings
- Calculated costs with current government rates
- Listed what to check with each home