Baptcare - Hedley Sutton Community
19 Canterbury Road, Camberwell VIC 3124
★★★★★
Overall Star Rating · October 2026 government data
Run by Baptcare Ltd Not for Profit Medium home 100 places Metropolitan
Star Ratings breakdown
| Category | This home | Camberwell average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 3 | 3.8 | 3.8 |
| Residents' Experience | ★★★★★ 3 | 3.9 | 3.6 |
| Compliance | ★★★★★ 5 | 4.8 | 4.8 |
| Staffing | ★★★★★ 3 | 2.9 | 3.3 |
| Quality Measures | ★★★★★ 1 | 3.5 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 3 | 3 | 5 | 3 | 1 |
| August 2026 | 3 | 3 | 5 | 2 | 3 |
| May 2026 | 3 | 3 | 5 | 2 | 3 |
| February 2026 | 4 | 3 | 5 | 3 | 3 |
| October 2025 | 3 | 3 | 5 | 3 | 1 |
| August 2025 | 4 | 3 | 5 | 3 | 3 |
Staffing
Residents received an average of 214 minutes of care per day (target 213), including 45 minutes from registered nurses (target 44).
| Actual | Target | |
|---|---|---|
| Total care minutes | 214 | 213 |
| Registered nurse minutes | 45 | 44 |
Compliance
No compliance details in this release.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 1% |
| Restrictive practices | 36% |
| Unplanned weight loss | 7% |
| Falls | 44% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 34% |
| Antipsychotic use | 10% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 5% | 74% | 16% | 5% |
| Safety | 68% | 26% | 5% | 0% |
| Operation | 21% | 74% | 5% | 0% |
| Care Need | 58% | 37% | 5% | 0% |
| Competent | 26% | 68% | 5% | 0% |
| Independent | 37% | 47% | 16% | 0% |
| Explain | 16% | 63% | 11% | 11% |
| Respect | 47% | 47% | 5% | 0% |
| Follow Up | 26% | 58% | 16% | 0% |
| Caring | 58% | 42% | 0% | 0% |
| Voice | 53% | 37% | 11% | 0% |
| Home | 68% | 32% | 0% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
Estimate your costs at this home
Other homes nearby
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 219/day
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★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 210/day
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★★★★★Residents' Experience: 2/5Compliance: 5/5Staffing: 5/5Quality Measures: 4/5 Care minutes: 241/day
-
★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 210/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 4/5Quality Measures: 4/5 Care minutes: 214/day
-
★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 3/5Quality Measures: 3/5 Care minutes: 211/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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