St Vincent's Care Services Hawthorn
4 King Street, Hawthorn East VIC 3123
★★★★★
Overall Star Rating · October 2026 government data
Run by St Vincent's Care Services Ltd Not for Profit Medium home 91 places Metropolitan
Star Ratings breakdown
| Category | This home | Hawthorn East average | VIC average |
|---|---|---|---|
| Overall | ★★★★★ 4 | 4 | 3.8 |
| Residents' Experience | ★★★★★ 4 | 3 | 3.6 |
| Compliance | ★★★★★ 5 | 5 | 4.8 |
| Staffing | ★★★★★ 3 | 4 | 3.3 |
| Quality Measures | ★★★★★ 3 | 3.5 | 3 |
Rating over time
| Release | Overall | Residents' Experience | Compliance | Staffing | Quality Measures |
|---|---|---|---|---|---|
| October 2026 | 4 | 4 | 5 | 3 | 3 |
| August 2026 | 4 | 4 | 5 | 4 | 4 |
| May 2026 | 4 | 4 | 5 | 4 | 4 |
| February 2026 | 4 | 4 | 5 | 4 | 4 |
| October 2025 | 4 | 4 | 4 | 4 | 5 |
| August 2025 | 4 | 4 | 4 | 4 | 4 |
Staffing
Residents received an average of 211 minutes of care per day (target 208), including 47 minutes from registered nurses (target 43).
| Actual | Target | |
|---|---|---|
| Total care minutes | 211 | 208 |
| Registered nurse minutes | 47 | 43 |
Compliance
Directions - To revise Plans for Continuous Improvements (PCI) applied 1 Jun 2022, ends 17 Nov 2022.
No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years.
Quality measures
Percentage of residents affected in the reporting period. Lower is better.
| Pressure injuries | 0% |
| Restrictive practices | 11% |
| Unplanned weight loss | 7% |
| Falls | 29% |
| Falls causing major injury | 1% |
| Polypharmacy (9+ medicines) | 30% |
| Antipsychotic use | 3% |
What residents said
Residents' Experience survey, 2026. Percentage of residents answering each way.
| Topic | Always | Most of the time | Some of the time | Never |
|---|---|---|---|---|
| Food | 24% | 65% | 12% | 0% |
| Safety | 76% | 18% | 6% | 0% |
| Operation | 35% | 59% | 0% | 6% |
| Care Need | 65% | 35% | 0% | 0% |
| Competent | 35% | 59% | 6% | 0% |
| Independent | 59% | 35% | 6% | 0% |
| Explain | 18% | 76% | 6% | 0% |
| Respect | 76% | 24% | 0% | 0% |
| Follow Up | 29% | 59% | 12% | 0% |
| Caring | 82% | 18% | 0% | 0% |
| Voice | 65% | 35% | 0% | 0% |
| Home | 76% | 18% | 6% | 0% |
Rooms and prices
This home hasn't shared its room prices with us yet. Check current room prices on My Aged Care or ask the home directly.
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Other homes nearby
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★★★★★Residents' Experience: 2/5Compliance: 5/5Staffing: 5/5Quality Measures: 4/5 Care minutes: 241/day
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★★★★★Residents' Experience: 4/5Compliance: 5/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 219/day
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★★★★★Residents' Experience: 5/5Compliance: 5/5Staffing: 3/5Quality Measures: 4/5 Care minutes: 217/day
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★★★★★Residents' Experience: 4/5Compliance: 4/5Staffing: 2/5Quality Measures: 2/5 Care minutes: 210/day
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★★★★★Residents' Experience: 3/5Compliance: 5/5Staffing: 3/5Quality Measures: 1/5 Care minutes: 214/day
-
★★★★★Residents' Experience: 3/5Compliance: 4/5Staffing: 2/5Quality Measures: 5/5 Care minutes: 210/day
Information on this page is provided from publicly available sources and/or information supplied by the provider. Prices, availability and services may change. Please confirm current information directly with the provider before making a decision.
Last checked: 31 October 2026.
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